![]() ![]() You are required to fill out a few forms (SA usually has claim forms of all the insurance companies with them). The SA himself will inform them if your service centre has a cashless tie-up with HDFC Ergo, else you have to notify them. I believe there is a deadline by which the insurance company must be notified. The next step is to notify the insurance company. However, I had outside insurance in all cases.īring it to the service centre as soon as possible and ask for a quote. ![]() Unfortunately, I had already done this a few times ( once with my xuv300). If you don't have experience dealing with service center folks in India then get a friend/family member to help you out. in case the surveyor pushes to repair the panel instead of replacing it. Since there seems to be damage to the door make sure to check if there is any issue with the locking mechanism, child lock, window up and down functions etc. Especially the dash cam and it's memory card in case the vehicle is going to spend a few days/weeks there.Īlso, make sure that you have some sort of commitment from the SA on the ETA and make sure that you actively follow up on the progress including visiting the service center in person to check up on the progress of the work done. But I would remove any valuables/documents from the car. Don't really have any specific advice since I have not claimed insurance myself.But most insurance policies have a clear defined timeline within which you would have to call their service line and report the incident. You can contact the sales advisor and they might help you raise the claim.See if you can find a good service center and SA from known contacts. You see SA's who don't bother to even return your calls and others who will proactively update you on the status of the parts, job etc. A lot depends on the quality of service provided by the service center and the service advisor himself. ![]() My concern is simply that even though the video clearly shows the other vehicle encroaching onto your lane some surveyor would argue that you didn't take any evasive action. If needed you can provide the video later too. When a friend claimed insurance from HDFC Ergo he didn't really have to provide anything other than filling out a form.
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